The security of your personal information on the y15 platform is our top priority. This privacy policy explains in detail what information we collect, how we use it, and how we keep it safe. Please read this policy carefully before using the platform, as it forms an important part of the agreement between you and y15.
When you create an account, we collect your name, date of birth, email address, and mobile number. National ID or passport details may also be requested for identity verification purposes. This information is used solely for account management, age verification, and fulfilling legal obligations. All information you provide is stored in encrypted form and protected against unauthorized access. Your identity information is never sold or rented to third parties.
Payment method details are collected during deposits and withdrawals, but full card numbers or bank account details are never stored on our servers. All financial transactions are processed in accordance with PCI-DSS standards and handled through secure payment gateways. Your transaction history is stored in your account and can only be viewed by you and authorized y15 staff. We are legally required to share certain transaction data with regulatory authorities to comply with anti-money laundering laws. If you suspect any misuse of your financial information, contact us immediately and we will take prompt action.
While you use the platform, your device type, operating system, browser version, and IP address are collected automatically. This information is used to improve platform performance, resolve technical issues, and ensure security. Cookie and session data help personalize your experience and maintain your login state. You can manage cookies through your browser settings, though disabling certain cookies may limit some platform features. By analyzing usage data, we create a better experience for mobile users.
Collected information is primarily used for account management, payment processing, customer support, and ensuring platform security. We analyze your gaming habits to activate responsible gaming tools and identify potential issues early. Your contact information may be used to send promotional offers and updates, but you can opt out of these communications at any time. Information is also used to fulfill legal obligations and prevent fraud. y15 never sells your information to advertisers or third parties.
We use SSL/TLS encryption, firewalls, and regular security audits to protect your information. All sensitive data stored on our servers is secured with AES-256 encryption. Only authorized staff can access limited user data when required for specific tasks, and every access is logged. In the event of a data breach, we will notify affected users within 72 hours and take the necessary steps. We recommend using a strong password and changing it regularly to further secure your account.
Under applicable laws in Bangladesh, you have the right to view, correct, and delete your own information. You can update your personal information at any time through your account settings. If you request deletion of your data, some information may need to be retained for a specified period due to legal obligations, but you will be clearly informed of this. For any privacy-related complaints or questions, contact our support team — we typically respond within 48 hours. Our Terms & Conditions and Responsible Gaming Detailed information about your rights is also available on this page.